How can we help?
Questions about the app, an order, your seller account, or AR? We’ve got you. Most emails are answered within 1–2 business days.
Report an issue📚
Help Center
Step-by-step guides for trying wheels in AR, buying, selling, syncing a catalog, and tracking orders.
Browse help articles →🔒
Privacy & data
How we handle your data, camera and photos, and how to request account or data deletion.
Read the privacy policy →✅
Thanks — that’s with us
We read every message and usually reply within 1–2 business days, to the address you gave.
Common questions
📱 The AR camera won’t start+
Make sure you granted the app camera permission (your phone’s Settings → Apps → ARA → Permissions → Camera). Then reopen a listing marked “3D · AR” and tap Try in AR. AR needs a listing that has a 3D model.
🛒 Where do I track an order?+
Open My Garage from your account to see order status and shipping updates. If something looks wrong, email us with your confirmation number.
🏷️ I’m a seller — how do I list or sync wheels?+
In the app, open your Seller Dashboard to add listings, manage photos, and sync a catalog. The Help Center has a full walkthrough for sellers.
🗑️ How do I delete my account or data?+
Use the form below from your account’s email address and pick “Other”, asking us to delete your account. See the privacy policy for details on what’s removed.
🔑 I can’t sign in+
Confirm you’re using the same email you signed up with. If you signed up with Google on the website, use that method. Still stuck? Email us and we’ll help recover access.
Still need a hand?
Send us the details and we’ll get back to you within 1–2 business days.